It's not easy, but those of you who are familiar with ISO9000 know how tough the process can be.  Yesterday we were granted "unconditional re-certification with no exceptions" as we transitioned from the 2008 standard to the new 2015 standard.  The 2015 standard included many changes to how customer service should be handled as well as addressed many risk management issues.

If you're thinking about purchasing new gear - do you want to buy from a company who takes quality seriously and is willing to have an independent audit conducted every year on their quality and customer service, or someone who doesn't care enough or find quality and customer service important?